TrueNAS Silver Support - 3-Year
TrueNAS Silver Support delivers 4-hour response times with 24/7 coverage. A strong fit for production environments that need reliable support with fast turnaround. This 3-year contract provides continuous coverage for your TrueNAS appliance with direct access to iXsystems engineering support.
Support Coverage
| Support Tier | Silver |
| Contract Term | 3-Year |
| Response Time | 4 Hours |
| Coverage Hours | 24/7/365 |
| Software Updates | Included - All TrueNAS Enterprise updates |
| Hardware Support | Parts replacement coordination |
| Access Method | Phone, Email, and Ticketing Portal |
| Escalation Path | Direct to iXsystems Engineering |
Support Features
Direct Engineering Support
Support cases are handled by iXsystems engineers who built the TrueNAS platform. No scripted tier-1 escalation -- you get experts from the start.
Software Updates Included
All TrueNAS Enterprise software updates are included for the duration of your contract. Stay current with the latest features, performance improvements, and security patches.
Proactive Monitoring
TrueCommand integration enables proactive alerting and fleet-wide visibility so issues can be identified and resolved before they impact operations.
Flatiron Networks Coordination
As your reseller, Flatiron Networks coordinates between your team and iXsystems support, providing a single point of contact for hardware, software, and deployment issues.
Why Flatiron Networks
Your Complete IT Partner
TrueNAS storage is just one piece of your infrastructure. Flatiron Networks partners with Dell, HPE, Fortinet, Palo Alto Networks, Veeam, and 20+ other vendors so we can architect and deliver a complete solution across compute, networking, security, and backup.
Full Lifecycle Services
From strategic planning and infrastructure design through hands-on deployment to 24/7 managed security monitoring, our team supports your environment at every stage. One partner, one point of contact.
Ready to Configure Your TrueNAS?
Contact Flatiron Networks for custom configuration, deployment services, and competitive pricing.