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SUPPORT & SERVICES

Enterprise Support & Deployment

TrueNAS Enterprise support plans and professional deployment services available through Flatiron Networks. Keep your storage running with direct iXsystems-backed support.

Support Plans

Choose the support tier that matches your operational requirements. All plans include software updates and upgrades, with flexible contract terms.

Bronze
Next Business Day Response
Mon-Fri 6am-6pm (local time)
Software Updates & Upgrades
1, 3, 5, and 6-year terms
Silver
4-Hour Response Time
Mon-Fri 6am-10pm (local time)
Software Updates & Upgrades
1, 3, 5, and 6-year terms
RECOMMENDED
Gold
1-Hour Response Time
24/7/365 Coverage
Software Updates & Upgrades
1, 3, 5, and 6-year terms

Professional Deployment Services

Get your TrueNAS system up and running with expert guidance. Choose remote or on-site deployment based on your needs.

Remote Deployment

Expert-guided remote setup with an iXsystems engineer. Includes system configuration, network setup, and performance validation over a remote session.

  • System initialization and configuration
  • Storage pool and share setup
  • Network and protocol configuration
  • Performance validation and handoff
On-Site Deployment

A certified iXsystems engineer comes to your location for hands-on installation, racking, cabling, configuration, and validation.

  • Physical installation and racking
  • Full system configuration
  • Integration with existing infrastructure
  • Knowledge transfer and documentation

Why Buy Through Flatiron Networks

We're more than a reseller—we're your TrueNAS partner throughout your storage journey.

Certified TrueNAS Partner

As an authorized iXsystems partner, we provide genuine TrueNAS systems with full manufacturer warranty and all the benefits of buying through the official channel.

Procurement Made Easy

We handle quoting, purchasing, and logistics so you can focus on your project. Need help sizing a solution? We work with iXsystems to get you the right fit.

Single Point of Contact

One call, one team. From initial quoting to renewals, Flatiron Networks is here to help. TrueNAS provides direct product support, and we are always available as an additional resource.

Questions About Support or Deployment?

We can help you choose the right support tier and deployment option for your environment.